Shipping & Delivery
Orders are shipped by Royal Mail standard (under 2kg) and delivery is usually 2-4 days from dispatch.
Orders over £50 qualify for free UK mainland delivery. Upgraded delivery options are available at cost.
Should orders take longer to arrive than stated, after dispatch, we cannot be held responsible for postal delays. We are unable to make claims from Royal Mail until 15 days have passed and the item is considered lost.
Ensure your delivery address is correct. Mistakes after dispatch cannot be rectified and no refunds will be issued for subsequent loss.
Orders over 2kg are dispatched by courier.
International orders within Europe can take up to 10 days to reach their destination and will be charged at the rate set by Royal Mail/courier services. Outside of Europe, estimated delivery is 10-14 days and will be charged at the rate set by Royal Mail/courier services.
It is your responsibility to make sure what you order is legal to import in your country. We will not accept responsibility nor are obligated to issue you a refund or recreate your order if it is confiscated by customs.
It is your responsibility to make sure someone is in to receive your order. If you know no one will be in, please leave special instructions upon your order notes or contact us to nominate a secure location. If your order gets stolen, it is not our responsibility nor obligation to issue you a refund. If someone at your delivery address signs for your order, they have legally accepted responsibility for its delivery and safety. Once that has happened, we are no longer responsible nor obligated to issue a refund if you do not receive your order.
By placing your order with us, you accept the terms listed above in full.